Terms and Conditions

The term “TCS” or or “us” or “we” refer to Turtle Conservation Society of Malaysia, the owner of this website. The term “product” or “merchandize” refer to the item sold in Turtle Tales, our online shop. The term “you” refers to the user or viewer of our website.

The following online shopping terms and conditions apply to all orders which you, the customer, place through us. By placing an order, you have accepted and agreed to be bound by the terms and conditions of use.

Product Information
We have taken great effort to ensure that the product information such as specifications, prices and images in our website are as accurate as possible. Prices and availability of our products are subject to change without prior notice.

We take no responsibility for any misrepresentation due to errors or omissions however communicated. Images, description and representations of product may differ from the actual product.

In order to purchase our products, you are required to complete the order form and submit to us. Your order is an offer to purchase our merchandize based on the terms and conditions. Once your order has been placed, we will send you an email to confirm your order. After the payment is made, we will begin processing your order.

Payment Method
We accept payment through online bank transfer, cash deposit and via PayPal.

For Malaysians: All forms of contribution, whether through the purchase of our merchandize or a direct donation, is eligible for tax-deduction (except payments made for memberships). However, receipts will only be issued upon your request.

For delivery within Malaysia, we ship on the next business day once we receive confirmation from you that payment has been made. We ship via PosLaju. We will provide you the tracking number of your package.

Return Policy
All products are checked carefully for defects prior to shipping out to our customers. If however, defects or damages occurred while in transit, we will exchange the defect or damaged products without charge provided you return it back to us within 14 days. It is your responsibility to ensure that products are returned in the same condition when you received it. The cost of shipping back to us shall be borne by you.

Order Cancellation
You may cancel your order placed on our website as long as we have not shipped your package. We will not refund you your payment, but you may purchase another product or convert the payment into a donation to TCS.

Disclaimer of Liability
TCS shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither TCS nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Thank you for taking the time to read through the terms and conditions of our website. Should you have any enquiries, please contact us.

Please note that we may change the terms and conditions from time to time whenever necessary. So do check them again each time when you shop with us.